Effective Date: 26/02/2026
At Sudeep S – Web & Digital Solutions, we strive to maintain transparency and professionalism in all our service engagements. This Cancellation Policy outlines the terms under which services may be canceled.
1. Project-Based Services (Website Development, Design, Automation)
- Clients may request cancellation before the project officially begins. In such cases, a partial refund may be issued after deducting consultation and administrative charges.
- Once the project has commenced, cancellation requests will not be eligible for a refund of the advance payment.
- If the project is canceled after milestone completion, payment for completed work remains due and non-refundable.
- If a client becomes unresponsive for more than 30 days, the project will be considered inactive and may require a restart fee.
2. Digital Marketing Services
- Monthly digital marketing retainers can be canceled with a minimum of 15 days’ written notice.
- No refunds will be issued for the current billing cycle once services have started.
- Advertising spend paid to third-party platforms (Google, Meta, etc.) is non-refundable and subject to their policies.
3. Software Support & Maintenance (AMC)
- AMC or maintenance services may be canceled before the start of the service period.
- Once the maintenance period has begun, fees are non-refundable.
- No partial refunds will be provided for unused support time.
4. Company-Initiated Cancellation
We reserve the right to cancel services in cases of:
- Non-payment or delayed payments
- Misuse of services
- Violation of agreed terms
In such cases, no refund shall be applicable.
5. Cancellation Process
All cancellation requests must be submitted in writing via email to:
📧 [email protected]
📞 +91 95626 40880
Office Address:
Sangamam Building, Panamanna South
Ottapalam, Palakkad – 679501
Kerala, India
